ADSS

Africa Dynamic Development Group

AFRICA DYNAMIC DEVELOPMENT GROUP

Office Hours: Mon-Thu 8am-4pm, Fri 8am-3pm
Request a Quote
Menu
thumbnail

ISO 9001:2015 – Awareness

profile
Instructor

Africa Dynamic Development Group

Reviews 0 (0 Reviews)

Course Overview

Course Content

  • Welcome And Opening
  • Chapter 1: Introduction To ISO 9001:2015

    • What is ISO 9001:2015?

    • Purpose and Benefits

    • Relationship with Other Standards

    • Seven Quality Management Principles (Part 1)

    • Seven Quality Management Principles (Part 2)

    • Seven Quality Management Principles (Part 3)

    • PDCA Cycle and Risk-Based Thinking (Part 1)

    • PDCA Cycle and Risk-Based Thinking (Part 2)

    • Benefits for Organizations and Employees (Part 1)

    • Benefits for Organizations and Employees (Part 2)

  • Chapter 2: Clauses 1-3: Scope, References, And Terms

    • Clause 1 - Scope of ISO 9001:2015

    • Clause 1 - Applicability and Exclusions

    • Clause 2 - Normative References

    • Clause 2 - Importance of Terminology

    • Clause 3 - Terms and Definitions (Part 1)

    • Terms and Definitions (Part 2)

  • Chapter 3: Clause 4: Context Of The Organization

    • Clause 4.1 - Understanding the Organization and its Context

    • Internal and External Issues

    • Relevant Interested Parties and Monitoring

    • Clause 4.2 - Understanding Needs and Expectations

    • Identifying Interested Parties and Requirements

    • Clause 4.3 - Determining the Scope of the QMS

    • Exclusions and Documented Scope

    • Clause 4.4 - Quality Management System and its Processes

    • Establishing QMS Processes and Process Approach

    • Documented Information Requirements

    • Process Interaction and Control

    • 9001awar-Clause 4

  • Chapter 4: Clause 5: Leadership

    • Clause 5.1.1 - Leadership and Commitment (General)

    • Clause 5.1.2 - Customer Focus

    • Clause 5.2 - Quality Policy Requirements

    • Establishing and Communicating Policy

    • Policy Awareness and Understanding

    • Policy Review and Suitability

    • Clause 5.3 - Organizational Roles, Responsibilities and Authorities

    • Assigning Responsibilities and Communicating Authorities

    • Reporting Requirements

    • Leadership's Role in QMS Success

  • Chapter 5: Clause 6: Planning

    • Clause 6.1 - Actions to Address Risks and Opportunities

    • Risk and Opportunity Identification

    • Planning Actions and Integration

    • Clause 6.2 - Quality Objectives and Planning

    • Establishing Measurable Objectives

    • Planning Achievement and Monitoring

    • Clause 6.3 - Planning of Changes

    • Evaluating Consequences and Implementation

  • Chapter 6: Clause 7: Support

    • Clause 7.1 - Resources Overview

    • Infrastructure and Environment for Operation

    • Monitoring, Measuring, and Knowledge

    • Clause 7.2 - Competence

    • Ensuring Competence and Taking Action

    • Documented Information for Competence

    • Clause 7.3 - Awareness

    • Awareness of Quality Objectives and Contribution

    • Implications of Nonconformity

    • Clause 7.4 - Communication

    • Communication Details

    • Clause 7.5 - Documented Information (General)

    • Creating and Updating Documented Information

    • Control of Documented Information

    • Retention and Protection

    • 9001awar-Clause 7 Quiz

  • Chapter 7: Clause 8: Operation

    • Clause 8.1 - Operational Planning and Control

    • Controlling Processes and Managing Change

    • Clause 8.2 - Customer Communication

    • Determining Requirements

    • Review of Requirements

    • Clause 8.3 - Design and Development Planning

    • Design Inputs and Controls

    • Design Outputs and Changes

    • Clause 8.4 - Control of External Providers (Overview)

    • Supplier Selection and Criteria

    • Verification of External Products/Services

    • Clause 8.5 - Controlled Conditions

    • Identification and Traceability

    • Property Belonging to Customers or External Providers

    • Preservation

    • Post-delivery Activities and Change Control

    • Clause 8.6 - Release of Products and Services

    • Documented Evidence and Authority

    • Clause 8.7 - Control of Nonconforming Outputs

    • Documented Information and Notification

    • 9001awar-Clause 8 Quiz

  • Chapter 8: Clause 9: Performance Evaluation

    • Monitoring, Measurement, Analysis and Evaluation

    • Analysis, Evaluation, and Management Review Input

    • Clause 9.2 - Internal Audit

    • Audit Program and Criteria

    • Auditor Selection and Reporting

    • Clause 9.3 - Management Review

    • Review Inputs

    • Review Outputs and Actions

  • Chapter 9: Clause 10: Improvement

    • Clause 10.1 - General Improvement

    • Implementing Actions and Innovation

    • Clause 10.2 - Nonconformity and Corrective Action

    • Implementing and Reviewing Corrective Action

    • Clause 10.3 - Continual Improvement

    • Fostering an Improvement Culture

  • Chapter 10: Your Role In The QMS

    • Understanding Your Contribution

    • Connection to Quality Objectives

    • Following Procedures

    • Work Instructions and Deviation Reporting

    • Identifying Improvement Opportunities

    • Suggesting Improvements and Participation

    • Maintaining QMS Effectiveness

    • Training and Documentation Responsibilities

R900.00
  • Course Level Experts
  • Lessons 102
  • Additional Resource 0
  • Last Update April 8, 2026