Fundamentals of Teamwork
Transform Group Efforts Into Exceptional Results
Master the psychological foundations of effective collaboration. This course applies social identity theory and group dynamics principles to help you:
- Establish psychological safety in teams
- Leverage complementary strengths using Belbin’s team roles
- Apply the Ringelmann effect to optimize individual contributions
- Resolve conflicts using interest-based relational approaches
Teams with proper training show 25% higher productivity (Harvard Business Review)
Enhance Team PerformanceEffective Communication in the Workplace
Get Your Message Heard and Remembered
Utilize neuro-linguistic programming and cognitive psychology to communicate with impact:
- Apply the 7-38-55 rule of communication (words-tone-body language)
- Structure messages using the pyramid principle
- Adapt communication styles using DISC profiling
- Overcome cognitive biases in workplace conversations
Professionals with strong communication skills earn 30% more (Forbes)
Upgrade Communication Skills
Business Writing and Reporting
Create Documents That Drive Decisions
Master cognitive ease principles for professional writing that gets results:
- Apply the inverted pyramid structure for executive summaries
- Utilize the Flesch-Kincaid readability formula
- Implement the AIDA model (Attention-Interest-Desire-Action)
- Leverage the curse of knowledge avoidance
Well-structured reports reduce decision-making time by 40% (MIT Research)
Master Business WritingWriting Process for Business Texts
Systematic Approach to Professional Writing
Master the cognitive writing process for business contexts:
- Apply the 3×3 writing process (prewrite-write-rewrite)
- Use mind mapping for idea generation
- Implement the RAFT framework (Role-Audience-Format-Topic)
- Apply the Flesch-Kincaid readability formula
Role Clarification in Business
Define Expectations for Optimal Performance
Apply psychological contracting principles to:
- Create clear job descriptions using SMART criteria
- Implement RACI matrices for accountability
- Prevent role conflict through boundary setting
- Align individual roles with organizational goals
Customer Service Excellence
Deliver Service That Builds Loyalty
Utilize behavioral psychology in customer interactions:
- Apply the peak-end rule in service delivery
- Implement the service recovery paradox
- Use the 3:1 positivity ratio in communications
- Leverage the halo effect for positive impressions
Ethics and Professional Conduct
Navigate Ethical Dilemmas With Confidence
Apply moral psychology frameworks to:
- Use the PLUS ethical decision-making model
- Recognize cognitive biases in ethical judgments
- Apply the front-page test to decisions
- Develop a personal ethical framework
Diversity and Inclusion in the Workplace
Create an Environment Where Everyone Thrives
Apply social identity theory to build inclusive teams:
- Recognize unconscious bias using the IAT framework
- Implement the contact hypothesis for team building
- Apply intersectionality in people management
- Create psychological safety for all employees
Mental Health Resilience
Develop Emotional Strength for Workplace Challenges
Build resilience using positive psychology techniques:
- Apply the 3P model (Personalization-Permanence-Pervasiveness)
- Implement stress inoculation strategies
- Use cognitive reframing for challenges
- Develop emotional regulation skills
Time Management Fundamentals
Work Smarter, Achieve More
Apply cognitive productivity principles to:
- Implement the Eisenhower Matrix for prioritization
- Use time blocking for focused work
- Apply the Pareto Principle (80/20 rule)
- Overcome procrastination using the 2-minute rule
Global Business Awareness
Navigate International Business With Confidence
Understand cross-cultural psychology in business:
- Apply Hofstede’s cultural dimensions model
- Adapt communication using the Lewis Model
- Recognize cultural differences in decision-making
- Develop cultural intelligence (CQ)
Monitor Customer Service Levels
Measure and Improve Service Quality
Apply behavioral analytics to service evaluation:
- Implement the SERVQUAL measurement model
- Use the Kano Model for customer satisfaction
- Apply the Net Promoter Score (NPS) system
- Analyze customer journey touchpoints
